Usage Statistics

ODBC Driver for BigCommerce can collect anonymous usage statistics. This data helps us improve product quality, resolve issues faster, and better understand how our products are used.

The collected data is anonymous and does not include personal information. The amount of transmitted data is minimal and is used only for diagnostic and product improvement purposes.

Collected Data

The driver collects the following data:

Product name and version.
Name of the process (application) using the driver.
License information: license type, license number, and license status.
Operating system name and version, number of processor cores.
An anonymous user identifier.
The user identifier is an internal ID generated only for statistical purposes. It is not the operating system user name and cannot be used to identify the actual user.
An anonymous hardware identifier.
The hardware identifier is an internal ID generated only for statistical purposes. It does not contain any data that can identify specific hardware.
Database server name and version.
Names of connection parameters used to connect to the database server.
Only parameter names are collected. We do not collect parameter values such as database name, user name, or password.
Connection result: success, or a numeric error code if the connection fails.
Only the numeric error codes are collected. We do not collect full error messages, which might contain sensitive data (for example, database or user names).

Default Settings

Usage statistics is enabled by default when you install the driver.

To disable usage statistics, follow the instructions for your operating system:

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