Getting Support

This page lists several ways you can find help with using UniDAC and describes the UniDAC Priority Support program.

Support Options

There are a number of resources for finding help on installing and using UniDAC.

• You can find out more about UniDAC installation or licensing by consulting the Licensing and Installation sections.
• You can get community assistance and technical support on the UniDAC Community Forum.
• You can get advanced technical assistance by UniDAC developers through the UniDAC Priority Support program.

If you have a question about ordering UniDAC or any other Devart product, please contact [email protected].

UniDAC Priority Support

UniDAC Priority Support is an advanced product support service for getting expedited individual assistance with UniDAC-related questions from the UniDAC developers themselves. Priority Support is carried out over email and has two business days response policy. Priority Support is available for users with an active UniDAC Subscription.

To get help through the UniDAC Priority Support program, please send an email to [email protected] describing the problem you are having.  Make sure to include the following information in your message:

• The version of Delphi or C++Builder you are using.
• Your UniDAC Registration number.
• Full UniDAC edition name and version number. You can find both of these from the UniDAC | UniDAC About menu in the IDE.
• Versions of the server and client you are using.
• A detailed problem description.
• If possible, a small test project that reproduces the problem. Please include definitions for all database objects and avoid using third-party components.