Upgrading Driver Version and License Key - ODBC Driver for Freshworks CRM

Automatic Software Update Using Group Policy

If the ODBC Driver for Freshworks CRM was initially deployed through Group Policy, it can be easily updated to a newer version. Follow the steps below to update both the ODBC Driver for Freshworks CRM and the license to newer versions on all remote computers in the domain.

1. Download the ODBC Driver for Freshworks CRM installation MSI file of a newer version and place it in the shared network folder.
2. Create a new MST file with a new license key using Orca.

   If your license is still valid, there's no need to create a new MST file. Use the current MST file instead.

   

The MSI file for the ODBC Driver for Salesforce is taken as an example to illustrate the Group Policy installation process. Use the same steps described in this section when installing the ODBC Driver for Freshworks CRM.

3. Follow the same workflow as outlined in Step 4 to Step 7 of the ODBC Driver for Freshworks CRM Remote Deployment and Activation section.
4. In the Properties dialog that appears after selecting the Advanced deployment method, go to the Upgrades tab and click Add.

   

   Make sure to select the following check boxes while adding the package:
   • Current Group Policy Object
   • Package can upgrade over the existing package
5. Browse for the corresponding GPO object and click OK to apply the settings.

   

6. Now the Upgrades tab of the Properties dialog will list a new package with a newer version.

   

7. Go to the Modifications tab in the same properties dialog, click Add and browse to the MST file.
   We have already created a new MST file with a new license key in Step 2.

   

8. In case of a positive outcome both the old and new versions of the driver package will be displayed in the Group Policy Management Editor.

   

Once the GPO configuration on the server is complete, the ODBC Driver for Freshworks CRM will automatically update to the latest version each time a client computer restarts.

Client-Side Actions

To update the ODBC Driver for Freshworks CRM to a newer version on remote client machines, all domain users must restart their computers after their first login.

If successful, both the driver and the license key will be automatically updated to the new version on remote computers. For detailed instructions on how to view the technical details of the ODBC Driver for Freshworks CRM after upgrading, refer to Client-Side Actions.

See Also

• Creating the MST File Using Orca
• Remote Deployment and Activation - ODBC Driver for Microsoft Access
• Activating on Windows - ODBC Driver for Freshworks CRM
• License Information - ODBC Driver for Freshworks CRM