This page lists several ways you can find help with using dotConnect Universal and describes the dotConnect Universal Priority Support program.

Support Options

There are a number of resources for finding help on installing and using dotConnect Universal.

• You can find out more about dotConnect Universal installation or ordering by consulting the Ordering and FAQ sections.
• You can get community assistance and technical support on the dotConnect Universal Community Forum.
• You can get advanced technical assistance by dotConnect Universal developers through the dotConnect Universal Priority Support program (see below).

If you have a question about ordering dotConnect Universal or any other Devart product, please contact [email protected].

dotConnect Universal Priority Support

dotConnect Universal Priority Support is an advanced product support service for getting expedited individual assistance with dotConnect Universal-related questions from the dotConnect Universal developers themselves. Priority Support is carried out over email and has a two business day response policy. Priority Support is available for users with an active dotConnect Universal Subscription.

To get help through the dotConnect Universal Priority Support program, please send an email to [email protected] describing the problem you are having. Make sure to include the following information in your message:

• License number for registered users
• Version of Visual Studio .NET or another IDE
• Version of dotConnect Universal. You can see it in the Tools -> Universal -> About dotConnect Universal menu of Visual Studio
• Version of your database server and data provider
• Version of your operating system
• Describe in detail the problem
• If it is possible send small test project to reproduce the problem; include definition of your database objects; don't use third party components