This page lists several ways you can find help with using dotConnect for FreshBooks and describes the dotConnect for FreshBooks Priority Support program.

Support Options

There are a number of resources for finding help on installing and using dotConnect for FreshBooks.

• You can find out more about dotConnect for FreshBooks installation or ordering by consulting the Ordering and FAQ sections.
• You can get community assistance and technical support on our support forum.
• You can get advanced technical assistance by dotConnect for FreshBooks developers through the dotConnect for FreshBooks Priority Support program (see below).

If you have a question about ordering dotConnect for FreshBooks or any other Devart product, please contact [email protected].

dotConnect for FreshBooks Priority Support

dotConnect for FreshBooks Priority Support is an advanced product support service for getting expedited individual assistance with dotConnect for FreshBooks-related questions from the dotConnect for FreshBooks developers themselves. Priority Support is carried out over email and has a two business day response policy. Priority Support is available for users with an active dotConnect for FreshBooks Subscription.

To get help through the dotConnect for FreshBooks Priority Support program, please send an email to [email protected] describing the problem you are having. Make sure to include the following information in your message:

• Your dotConnect for FreshBooks Registration number.
• Version of Visual Studio or another IDE you are using.
• Version of dotConnect for FreshBooks. To get it, in Visual Studio on the Tools menu point to FreshBooks and then click About.
• Version of your operating system.
• A detailed problem description.
• If possible, a small test project that reproduces the problem. Please include definitions of database objects and avoid using third-party components.