Getting Support

This page lists several ways you can find help with using SDAC and describes the SDAC Priority Support program.

Support Options

There are a number of resources for finding help on installing and using SDAC.

• You can find out more about SDAC installation or licensing by consulting the Licensing and FAQ sections.
• You can get community assistance and technical support on the SDAC Community Forum.
• You can get advanced technical assistance by SDAC developers through the SDAC Priority Support program.

If you have a question about ordering SDAC or any other Devart product, please contact [email protected].

SDAC Priority Support

SDAC Priority Support is an advanced product support service for getting expedited individual assistance with SDAC-related questions from the SDAC developers themselves. Priority Support is carried out over email and has two business days response policy. Priority Support is available for users with an active SDAC Subscription.

To get help through the SDAC Priority Support program, please send an email to [email protected] describing the problem you are having.  Make sure to include the following information in your message:

• The version of Delphi or C++Builder you are using.
• Your SDAC Registration number.
• Full SDAC edition name and version number. You can find both of these from the SDAC | SDAC About menu in the IDE.
• Versions of the SQL Server server and client you are using.
• A detailed problem description.
• If possible, a small test project that reproduces the problem. It is recommended to use Northwind objects only. Please include definitions for all and avoid using third-party components.