SecureBridge ComponentsGetting Support
This page lists several ways you can find help with using SecureBridge and describes the SecureBridge Priority Support program.
There are a number of resources for finding help on installing and using SecureBridge.
| • | You can find out more about SecureBridge installation or licensing by consulting the Licensing section. |
| • | You can get community assistance and technical support on the SecureBridge Community Forum. |
| • | You can get advanced technical assistance by SecureBridge developers through the SecureBridge Priority Support program. |
If you have a question about ordering SecureBridge or any other Devart product, please contact [email protected].
SecureBridge Priority Support is an advanced product support service for getting expedited individual assistance with SecureBridge-related questions from the SecureBridge developers themselves. Priority Support is carried out over email and has a two business day response policy. Priority Support is available for users with an active SecureBridge Subscription.
To get help through the SecureBridge Priority Support program, please send an email to [email protected] describing the problem you are having. Make sure to include the following information in your message:
| • | The version of Delphi or C++Builder you are using. |
| • | Your SecureBridge Registration number. |
| • | Full SecureBridge edition name and version number. |
| • | A detailed problem description. |
| • | If possible, a small test project that reproduces the problem. Please include definitions for all objects of other schemas and avoid using third-party components. |