Support - Python Connector for ASE

Support

This page describes the support options and programs available for users of Python Connector for ASE.

Support options

The following support options are available for users of Python Connector for ASE:

• Annual maintenance and support service through the Python Connector for ASE Subscription program
• Community assistance and technical support through the community forum.
• Advanced technical support from the product developers through the Python Connector for ASE Priority Support program.

Subscriptions

The Python Connector for ASE Subscription program is an annual maintenance and support service that provides the following benefits:

• Support through the Priority Support program
• Access to new versions of the product
• Access to nightly builds with hotfixes (on demand)
• Notifications about new product versions

Priority Support

Python Connector for ASE Priority Support is an advanced product support service from the product developers. Devart staff will provide a response to the customer via email within two business days from the date of receipt. Priority Support is available for users with an active subscription.

If you need assistance with our product, send us an email at [email protected] with the following details:

• The license number of your product
• The version and edition of your product
• The version of your ASE server
• A detailed description of the issue
• (Optional) Scripts for creating and populating the database objects

If you have any questions regarding licensing or subscriptions, send us an email at [email protected]