Getting Support

This page lists several ways you can find help with using PgDAC and describes the PgDAC Priority Support program.

Support Options

There are a number of resources for finding help on installing and using PgDAC.

• You can find out more about PgDAC installation or licensing by consulting the Licensing section.
• You can get community assistance and technical support on the PgDAC Community Forum.
• You can get advanced technical assistance by PgDAC developers through the PgDAC Priority Support program.

If you have a question about ordering PgDAC or any other Devart product, please contact [email protected].

PgDAC Priority Support

PgDAC Priority Support is an advanced product support service for getting expedited individual assistance with PgDAC-related questions from the PgDAC developers themselves. Priority Support is carried out over email and has two business days response policy. Priority Support is available for users with an active PgDAC Subscription.

To get help through the PgDAC Priority Support program, please send an email to [email protected] describing the problem you are having.  Make sure to include the following information in your message:

• The version of Delphi or C++Builder you are using.
• Your PgDAC Registration number.
• Full PgDAC edition name and version number. You can find both of these from the PgDAC | PgDAC About menu in the IDE.
• Versions of the PostgreSQL server and client you are using.
• A detailed problem description.
• If possible, a small test project that reproduces the problem. Please include definitions for all database objects and avoid using third-party components.