ODBC Driver for Snowflake

Getting Support - ODBC Driver for Snowflake



This document lists several ways you can find help with using ODBC Driver for Snowflake describes the Priority Support program.

Support Options

There are a number of resources for finding help on installing and using ODBC Driver for Snowflake:

Subscriptions

The ODBC Driver for Snowflake Subscription program is an annual maintenance and support service for ODBC Driver for Snowflake users.

Users with a valid ODBC Driver for Snowflake Subscription get the following benefits:

Priority Support

ODBC Driver for Snowflake Priority Support is an advanced product support service for getting expedited individual assistance with ODBC Driver for Snowflake-related questions from the ODBC Driver for Snowflake developers themselves. Priority Support is carried out over email and has a two business day response policy. Priority Support is available for users with an active ODBC Driver for Snowflake Subscription.

To get help through the ODBC Driver for Snowflake Priority Support program, please send an email to [email protected] describing the problem you are having. Make sure to include the following information in your message:

If you have any questions regarding licensing or subscriptions, please see the FAQ or contact [email protected]

© 2015-2022 Devart. All Rights Reserved. Request Support ODBC Forum Provide Feedback