ODBC Driver for Google Sheets Getting Support - ODBC Driver for Google Sheets



This document lists several ways you can find help with using ODBC Driver for Google Sheets describes the Priority Support program.

Support Options

There are a number of resources for finding help on installing and using ODBC Driver for Google Sheets:

• You can find out more about ODBC Driver for Google Sheets installation or licensing by consulting Installation and License articles of this manual respectively.
• You can get community assistance and technical support on the Community Forum.
• You can get advanced technical assistance by ODBC Driver for Google Sheets developers through the ODBC Driver for Google Sheets Priority Support program.

Subscriptions

The ODBC Driver for Google Sheets Subscription program is an annual maintenance and support service for ODBC Driver for Google Sheets users.

Users with a valid ODBC Driver for Google Sheets Subscription get the following benefits:

• Product support through the ODBC Driver for Google Sheets Priority Support program
• Access to new versions of ODBC Driver for Google Sheets when they are released
• Access to all ODBC Driver for Google Sheets updates and bug fixes
• Notifications about new product versions

Priority Support

ODBC Driver for Google Sheets Priority Support is an advanced product support service for getting expedited individual assistance with ODBC Driver for Google Sheets-related questions from the ODBC Driver for Google Sheets developers themselves. Priority Support is carried out over email and has a two business day response policy. Priority Support is available for users with an active ODBC Driver for Google Sheets Subscription.

To get help through the ODBC Driver for Google Sheets Priority Support program, please send an email to [email protected] describing the problem you are having. Make sure to include the following information in your message:

Your ODBC Driver for Google Sheets Registration number.
• Full ODBC Driver for Google Sheets edition name and version number. You can find the version number in DLL version information.
• Versions of the Google Sheets server and client you are using.
• A detailed problem description.
• If possible, ODBC Administrator Log, scripts for creating and filling in database objects, and the application using ODBC Driver for Google Sheets.

If you have any questions regarding licensing or subscriptions, please see the FAQ or contact [email protected].