Enabling ODBC Tracing - ODBC Driver for Freshworks CRM

Creating an ODBC Trace Log on Windows

When you start or stop tracing in the 64-bit ODBC Administrator, the tracing is also enabled or disabled in the 32-bit ODBC Administrator, and vice versa.

If the ODBC client application you need to trace runs under Local System account or any other user login than your own, select Machine-Wide tracing for all user identities. For example, this option may be necessary for SSMS.

To generate a trace file using ODBC Source Administrator on Windows, follow the steps below.

1. Type ODBC Data Sources in the Windows 10 search box (in earlier versions of Windows, open Control Panel > Administrative Tools) and choose the application of the needed bitness.
2. Select the Tracing tab.
3. If necessary, change the default Log File Path. Make sure that the path is writable by the application, then click Apply.
4. Click Start Tracing Now.
5. Restart all application processes.
6. Click Test Connection in the DSN settings to make sure the driver is able to connect.
7. Reproduce the issue.
8. Click Stop Tracing Now on the Tracing tab.
9. Send us the obtained log file (for example, devart.log).

Creating an ODBC Trace Log on macOS

To enable the trace option on macOS, use the Tracing tab within ODBC Administrator.

1. Open the ODBC Administrator.
2. Select the Tracing tab.
3. If necessary, change the default Log file path.
4. Select All the time in the When to trace option.

Creating an ODBC Trace Log on Linux

To trace the ODBC calls on Linux, set the Trace and TraceFile keyword/value pairs in the [ODBC] section of the /etc/odbcinst.ini file, for example:

[ODBC]
Trace=Yes
TraceFile=/home/test/devart.log

Make sure to disable logging after obtaining a log file since it affects the read/write speed.