ODBC Driver for Freshdesk

Getting Support - ODBC Driver for Freshdesk



This document lists several ways you can find help with using ODBC Driver for Freshdesk describes the Priority Support program.

Support Options

There are a number of resources for finding help on installing and using ODBC Driver for Freshdesk:

Subscriptions

The ODBC Driver for Freshdesk Subscription program is an annual maintenance and support service for ODBC Driver for Freshdesk users.

Users with a valid ODBC Driver for Freshdesk Subscription get the following benefits:

Priority Support

ODBC Driver for Freshdesk Priority Support is an advanced product support service for getting expedited individual assistance with ODBC Driver for Freshdesk-related questions from the ODBC Driver for Freshdesk developers themselves. Priority Support is carried out over email and has a two business day response policy. Priority Support is available for users with an active ODBC Driver for Freshdesk Subscription.

To get help through the ODBC Driver for Freshdesk Priority Support program, please send an email to [email protected] describing the problem you are having. Make sure to include the following information in your message:

If you have any questions regarding licensing or subscriptions, please see the FAQ or contact [email protected]

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