Getting Support - ODBC Driver for Microsoft Excel

This document lists several ways you can find help with using ODBC Driver for Microsoft Excel describes the Priority Support program.

Support Options

There are a number of resources for finding help on installing and using ODBC Driver for Microsoft Excel:

• You can find out more about ODBC Driver for Microsoft Excel installation or licensing by consulting Installation and License articles of this manual respectively.
• You can get community assistance and technical support on the Community Forum.
• You can get advanced technical assistance by ODBC Driver for Microsoft Excel developers through the ODBC Driver for Microsoft Excel Priority Support program.

Subscriptions

The ODBC Driver for Microsoft Excel Subscription program is an annual maintenance and support service for ODBC Driver for Microsoft Excel users.

Users with a valid ODBC Driver for Microsoft Excel Subscription get the following benefits:

• Product support through the ODBC Driver for Microsoft Excel Priority Support program
• Access to new versions of ODBC Driver for Microsoft Excel when they are released
• Access to all ODBC Driver for Microsoft Excel updates and bug fixes
• Notifications about new product versions

Priority Support

ODBC Driver for Microsoft Excel Priority Support is an advanced product support service for getting expedited individual assistance with ODBC Driver for Microsoft Excel-related questions from the ODBC Driver for Microsoft Excel developers themselves. Priority Support is carried out over email and has a two business day response policy. Priority Support is available for users with an active ODBC Driver for Microsoft Excel Subscription.

To get help through the ODBC Driver for Microsoft Excel Priority Support program, please send an email to [email protected] describing the problem you are having. Make sure to include the following information in your message:

Your ODBC Driver for Microsoft Excel Registration number.
• Full ODBC Driver for Microsoft Excel edition name and version number. You can find the version number in DLL version information.
• Versions of the Microsoft Excel server and client you are using.
• A detailed problem description.
• If possible, ODBC Administrator Log, scripts for creating and filling in database objects, and the application using ODBC Driver for Microsoft Excel.

If you have any questions regarding licensing or subscriptions, please see the FAQ or contact [email protected].