Getting Support - ODBC Driver for Salesforce Marketing Cloud

This document lists several ways you can find help with using ODBC Driver for Salesforce Marketing Cloud describes the Priority Support program.

Support Options

There are a number of resources for finding help on installing and using ODBC Driver for Salesforce Marketing Cloud:

• You can find out more about ODBC Driver for Salesforce Marketing Cloud installation or licensing by consulting Installation and License articles of this manual respectively.
• You can get community assistance and technical support on the Community Forum.
• You can get advanced technical assistance by ODBC Driver for Salesforce Marketing Cloud developers through the ODBC Driver for Salesforce Marketing Cloud Priority Support program.

Subscriptions

The ODBC Driver for Salesforce Marketing Cloud Subscription program is an annual maintenance and support service for ODBC Driver for Salesforce Marketing Cloud users.

Users with a valid ODBC Driver for Salesforce Marketing Cloud Subscription get the following benefits:

• Product support through the ODBC Driver for Salesforce Marketing Cloud Priority Support program
• Access to new versions of ODBC Driver for Salesforce Marketing Cloud when they are released
• Access to all ODBC Driver for Salesforce Marketing Cloud updates and bug fixes
• Notifications about new product versions

Priority Support

ODBC Driver for Salesforce Marketing Cloud Priority Support is an advanced product support service for getting expedited individual assistance with ODBC Driver for Salesforce Marketing Cloud-related questions from the ODBC Driver for Salesforce Marketing Cloud developers themselves. Priority Support is carried out over email and has a two business day response policy. Priority Support is available for users with an active ODBC Driver for Salesforce Marketing Cloud Subscription.

To get help through the ODBC Driver for Salesforce Marketing Cloud Priority Support program, please send an email to [email protected] describing the problem you are having. Make sure to include the following information in your message:

Your ODBC Driver for Salesforce Marketing Cloud Registration number.
• Full ODBC Driver for Salesforce Marketing Cloud edition name and version number. You can find the version number in DLL version information.
• Versions of the Salesforce MC server and client you are using.
• A detailed problem description.
• If possible, ODBC Administrator Log, scripts for creating and filling in database objects, and the application using ODBC Driver for Salesforce Marketing Cloud.

If you have any questions regarding licensing or subscriptions, please see the FAQ or contact [email protected]