Support

Last modified: July 25, 2025

The article provides information on how to get help with ODBC Driver for Salesforce and describes the Priority Support and Subscription programs.

Support options

You have several options for getting support with installing, configuring, or using ODBC Driver for Salesforce:

• For installation and licensing guidance, see the Installation and Licensing and activation sections of this documentation.

• Ask questions and get community support on the Devart Community Forum.

• Receive direct assistance from the driver development team through the Priority Support program.

Subscription benefits

The ODBC Driver for Salesforce Subscription is an annual maintenance and support service. It includes:

• Access to Priority Support.

• Free upgrades to all new versions.

• Access to all updates and bug fixes.

• Email notifications about new releases.

Priority Support

Priority Support provides expedited assistance from the ODBC Driver for Salesforce development team. Support is available via email with a two-business-day response time. Priority Support is available only to users with an active subscription.

To request Priority Support, email support@devart.com and include the following details:

• Your ODBC Driver for Salesforce registration number.

• Full product edition and version number (available in the DLL version information).

• Salesforce server and client versions.

• A detailed description of the issue.

You can also include the following, if available:

• ODBC Administrator log.

• Scripts used to create or populate database objects.

• The name of the application using the driver.

License and subscription inquiries

For questions related to licensing or subscriptions, see the FAQ or contact the sales team at sales@devart.com.