Getting Support

This page lists several ways you can find help with using ODAC and describes the ODAC Priority Support program.

Support Options

There are a number of resources for finding help on installing and using ODAC.

• You can find out more about ODAC installation or licensing by consulting the Licensing and FAQ sections.
• You can get community assistance and technical support on the ODAC Community Forum.
• You can get advanced technical assistance by ODAC developers through the ODAC Priority Support program.

If you have a question about ordering ODAC or any other Devart product, please contact [email protected].

ODAC Priority Support

ODAC Priority Support is an advanced product support service for getting expedited individual assistance with ODAC-related questions from the ODAC developers themselves. Priority Support is carried out over email and has two business days response policy. Priority Support is available for users with an active ODAC Subscription.

To get help through the ODAC Priority Support program, please send an email to [email protected] describing the problem you are having.  Make sure to include the following information in your message:

• The version of Delphi, C++Builder you are using.
• Your ODAC Registration number.
• Full ODAC edition name and version number. You can find both of these from the ODAC | ODAC About menu in the IDE.
• Versions of the Oracle server and client you are using.
• A detailed problem description.
• If possible, a small test project that reproduces the problem. It is recommended to use Scott or SYS schema objects only. Please include definitions for all and avoid using third-party components.