Getting Support

This page lists several ways you can find help with using LiteDAC and describes the LiteDAC Priority Support program.

Support Options

There are a number of resources for finding help on installing and using LiteDAC.

• You can find out more about LiteDAC installation or licensing by consulting the Licensing and FAQ sections.
• You can get community assistance and technical support on the LiteDAC Community Forum.
• You can get advanced technical assistance by LiteDAC developers through the LiteDAC Priority Support program.

If you have a question about ordering LiteDAC or any other Devart product, please contact [email protected].

LiteDAC Priority Support

LiteDAC Priority Support is an advanced product support service for getting expedited individual assistance with LiteDAC-related questions from the LiteDAC developers themselves. Priority Support is carried out over email and has two business days response policy. Priority Support is available for users with an active LiteDAC Subscription.

To get help through the LiteDAC Priority Support program, please send an email to [email protected] describing the problem you are having.  Make sure to include the following information in your message:

• The version of Delphi, C++Builder you are using.
• Your LiteDAC Registration number.
• Full LiteDAC edition name and version number. You can find both of these from the LiteDAC | LiteDAC About menu in the IDE.
• Versions of the SQLite and client you are using.
• A detailed problem description.
• If possible, a small test project that reproduces the problem. Please include definitions for all and avoid using third-party components.