Getting Support

This page lists several ways you can find help with using IBDAC and describes the IBDAC Priority Support program.

Support Options

There are a number of resources for finding help on installing and using IBDAC.

• You can find out more about IBDAC installation or licensing by consulting the Licensing and FAQ sections.
• You can get community assistance and technical support on the IBDAC Community Forum.
• You can get advanced technical assistance by IBDAC developers through the IBDAC Priority Support program.

If you have a question about ordering IBDAC or any other Devart product, please contact [email protected].

IBDAC Priority Support

IBDAC Priority Support is an advanced product support service for getting expedited individual assistance with IBDAC-related questions from the IBDAC developers themselves. Priority Support is carried out over email and has two business days response policy. Priority Support is available for users with an active IBDAC Subscription.

To get help through the IBDAC Priority Support program, please send an email to [email protected] describing the problem you are having.  Make sure to include the following information in your message:

• The version of Delphi, C++Builder you are using.
• Your IBDAC Registration number.
• Full IBDAC edition name and version number. You can find both of these from the IBDAC | IBDAC About menu in the IDE.
• Versions of the InterBase server and client you are using.
• A detailed problem description.
• If possible, a small test project that reproduces the problem. It is recommended to use Scott or SYS schema objects only. Please include definitions for all and avoid using third-party components.