This page lists several ways you can find help with using dotConnect for Zoho Desk and describes the dotConnect for Zoho Desk Priority Support program.

Support Options

There are a number of resources for finding help on installing and using dotConnect for Zoho Desk.

• You can find out more about dotConnect for Zoho Desk installation or ordering by consulting the Ordering and FAQ sections.
• You can get community assistance and technical support on our support forum.
• You can get advanced technical assistance by dotConnect for Zoho Desk developers through the dotConnect for Zoho Desk Priority Support program (see below).

If you have a question about ordering dotConnect for Zoho Desk or any other Devart product, please contact [email protected].

dotConnect for Zoho Desk Priority Support

dotConnect for Zoho Desk Priority Support is an advanced product support service for getting expedited individual assistance with dotConnect for Zoho Desk-related questions from the dotConnect for Zoho Desk developers themselves. Priority Support is carried out over email and has a two business day response policy. Priority Support is available for users with an active dotConnect for Zoho Desk Subscription.

To get help through the dotConnect for Zoho Desk Priority Support program, please send an email to [email protected] describing the problem you are having. Make sure to include the following information in your message:

• Your dotConnect for Zoho Desk Registration number.
• Version of Visual Studio or another IDE you are using.
• Version of dotConnect for Zoho Desk. To get it, in Visual Studio on the Tools menu point to Zoho Desk and then click About.
• Version of your operating system.
• A detailed problem description.
• If possible, a small test project that reproduces the problem. Please include definitions of database objects and avoid using third-party components.