This page lists several ways you can find help with using dotConnect for SQL Server and describes the dotConnect for SQL Server Priority Support program.

Support Options

There are a number of resources for finding help on installing and using dotConnect for SQL Server.

• You can find out more about dotConnect for SQL Server installation or ordering by consulting the Ordering and FAQ sections.
• You can get community assistance and technical support on the dotConnect for SQL Server Community Forum.
• You can get advanced technical assistance by dotConnect for SQL Server developers through the dotConnect for SQL Server Priority Support program (see below).

If you have a question about ordering dotConnect for SQL Server or any other Devart product, please contact [email protected].

dotConnect for SQL Server Priority Support

dotConnect for SQL Server Priority Support is an advanced product support service for getting expedited individual assistance with dotConnect for SQL Server-related questions from the dotConnect for SQL Server developers themselves. Priority Support is carried out over email and has a two business day response policy. Priority Support is available for users with an active dotConnect for SQL Server Subscription.

To get help through the dotConnect for SQL Server Priority Support program, please send an email to [email protected] describing the problem you are having. Make sure to include the following information in your message:

• Your dotConnect for SQL Server Registration number.
• Version of Visual Studio (or another IDE) and version of .NET Framework.
• Version of dotConnect for SQL Server. To get it, in Visual Studio on the Tools menu point to SqlServer and then click About.
• Version of your SQL Server.
• Version of your operating system.
• A detailed problem description.
• If possible, a small test project that reproduces the problem. Please include definitions of database objects and avoid using third-party components.