This page lists several ways you can find help with using dotConnect for Salesforce Marketing Cloud and describes the dotConnect for Salesforce Marketing Cloud Priority Support program.

Support Options

There are a number of resources for finding help on installing and using dotConnect for Salesforce Marketing Cloud (former ExactTarget).

• You can find out more about dotConnect for Salesforce Marketing Cloud installation or ordering by consulting the Ordering and FAQ sections.
• You can get community assistance and technical support on our support forum.
• You can get advanced technical assistance by dotConnect for Salesforce Marketing Cloud developers through the dotConnect for Salesforce Marketing Cloud Priority Support program (see below).

If you have a question about ordering dotConnect for Salesforce Marketing Cloud or any other Devart product, please contact [email protected].

dotConnect for Salesforce Marketing Cloud Priority Support

dotConnect for Salesforce Marketing Cloud Priority Support is an advanced product support service for getting expedited individual assistance with dotConnect for Salesforce Marketing Cloud-related questions from the dotConnect for Salesforce Marketing Cloud developers themselves. Priority Support is carried out over email and has a two business day response policy. Priority Support is available for users with an active dotConnect for Salesforce Marketing Cloud Subscription.

To get help through the dotConnect for Salesforce Marketing Cloud Priority Support program, please send an email to [email protected] describing the problem you are having. Make sure to include the following information in your message:

• Your dotConnect for Salesforce Marketing Cloud Registration number.
• Version of Visual Studio or another IDE you are using.
• Version of dotConnect for Salesforce Marketing Cloud. To get it, in Visual Studio on the Tools menu point to ExactTarget and then click About.
• Version of your operating system.
• A detailed problem description.
• If possible, a small test project that reproduces the problem. Please include definitions of database objects and avoid using third-party components.