This page lists several ways you can find help with using dotConnect for Adobe Commerce and describes the dotConnect for Adobe Commerce Priority Support program.

Support Options

There are a number of resources for finding help on installing and using dotConnect for Adobe Commerce.

• You can find out more about dotConnect for Adobe Commerce installation or ordering by consulting the Ordering and FAQ sections.
• You can get community assistance and technical support on our support forum.
• You can get advanced technical assistance by dotConnect for Adobe Commerce developers through the dotConnect for Adobe Commerce Priority Support program (see below).

If you have a question about ordering dotConnect for Adobe Commerce or any other Devart product, please contact sales@devart.com.

dotConnect for Adobe Commerce Priority Support

dotConnect for Adobe Commerce Priority Support is an advanced product support service for getting expedited individual assistance with dotConnect for Adobe Commerce-related questions from the dotConnect for Adobe Commerce developers themselves. Priority Support is carried out over email and has a two business day response policy. Priority Support is available for users with an active dotConnect for Adobe Commerce Subscription.

To get help through the dotConnect for Adobe Commerce Priority Support program, please send an email to support@devart.com describing the problem you are having. Make sure to include the following information in your message:

• Your dotConnect for Adobe Commerce Registration number.
• Version of Visual Studio or another IDE you are using.
• Version of dotConnect for Adobe Commerce. To get it, in Visual Studio on the Tools menu point to Adobe Commerce and then click About.
• Version of your operating system.
• A detailed problem description.
• If possible, a small test project that reproduces the problem. Please include definitions of database objects and avoid using third-party components.