This page lists several ways you can find help with using dotConnect for DB2 and describes the dotConnect for DB2 Priority Support program.

Support Options

There are a number of resources for finding help on installing and using dotConnect for DB2.

• You can find out more about dotConnect for DB2 installation or ordering by consulting the Ordering and FAQ sections.
• You can get community assistance and technical support on the dotConnect for DB2 Community Forum.
• You can get advanced technical assistance by dotConnect for DB2 developers through the dotConnect for DB2 Priority Support program (see below).

If you have a question about ordering dotConnect for DB2 or any other Devart product, please contact [email protected].

dotConnect for DB2 Priority Support

dotConnect for DB2 Priority Support is an advanced product support service for getting expedited individual assistance with dotConnect for DB2-related questions from the dotConnect for DB2 developers themselves. Priority Support is carried out over email and has a two business day response policy. Priority Support is available for users with an active dotConnect for DB2 Subscription.

To get help through the dotConnect for DB2 Priority Support program, please send an email to [email protected] describing the problem you are having. Make sure to include the following information in your message:

• Your dotConnect for DB2 Registration number.
• Version of Visual Studio or another IDE you are using.
• Version of dotConnect for DB2. To get it, in Visual Studio on the Tools menu point to DB2 and then click About.
• Version of your DB2 server.
• Version of your operating system.
• A detailed problem description.
• If possible, a small test project that reproduces the problem. Please include definitions of database objects and avoid using third-party components.