This page lists several ways you can find help with dotConnect for Google BigQuery and describes the dotConnect for Google BigQuery Priority Support program.

Support Options

There are a number of resources for finding help on installing and using dotConnect for Google BigQuery.

• You can find out more about dotConnect for Google BigQuery installation or ordering by consulting the Ordering and FAQ sections.
• You can get community assistance and technical support on our support forum.
• You can get advanced technical assistance from dotConnect for Google BigQuery developers through the dotConnect for Google BigQuery Priority Support program (see below).

If you have a question about ordering dotConnect for Google BigQuery or any other Devart product, please contact [email protected].

dotConnect for Google BigQuery Priority Support

dotConnect for Google BigQuery Priority Support is an advanced product support service for getting expedited individual assistance with dotConnect for Google BigQuery-related questions directly from the development team. Priority Support is provided by email and has a response time of up to two business days. Priority Support is available to users with an active dotConnect for Google BigQuery Subscription.

To get help through the dotConnect for Google BigQuery Priority Support program, send an email to [email protected] describing the problem you are having. Make sure to include the following information in your message:

• Your dotConnect for Google BigQuery Registration number.
• The version of Visual Studio or another IDE you are using.
• The version of dotConnect for Google BigQuery. To find the version number, in Visual Studio, on the Tools menu, point to Google BigQuery and then click About.
• The version of your operating system.
• A detailed description of the problem.
• If possible, a small test project that reproduces the problem. Include definitions of database objects and avoid using third-party components.